When you need a quick fix, our remote support service connects directly to your machine. Using GoToAssist, we can view and control your screen with your permission — and you can end the session at any time.
How it works
- Book a session — choose a time slot that works for you, or call us directly
- We connect — you’ll receive a link to initiate the secure session
- Issue resolved — we diagnose and fix the problem while you watch
- You stay in control — you can end the session at any moment
Pricing
| Session | Price |
|---|---|
| 40 minutes | €60 + VAT |
| 80 minutes | €90 + VAT |
| 120 minutes | €120 + VAT |
| 40 minutes (Popular) | €160 + VAT |
What we can help with
- Software installation and configuration
- Email and Outlook issues
- Printer and peripheral problems
- Slow performance diagnosis
- Virus and malware removal
- Microsoft 365 account issues
- General troubleshooting
Prefer to raise a ticket and let us handle it? Use our support portal at castle.freshdesk.com.