Remote Support

When you need a quick fix, our remote support service connects directly to your machine. Using GoToAssist, we can view and control your screen with your permission — and you can end the session at any time.

How it works

  1. Book a session — choose a time slot that works for you, or call us directly
  2. We connect — you’ll receive a link to initiate the secure session
  3. Issue resolved — we diagnose and fix the problem while you watch
  4. You stay in control — you can end the session at any moment

Pricing

SessionPrice
40 minutes€60 + VAT
80 minutes€90 + VAT
120 minutes€120 + VAT
40 minutes (Popular)€160 + VAT

What we can help with

  • Software installation and configuration
  • Email and Outlook issues
  • Printer and peripheral problems
  • Slow performance diagnosis
  • Virus and malware removal
  • Microsoft 365 account issues
  • General troubleshooting

Prefer to raise a ticket and let us handle it? Use our support portal at castle.freshdesk.com.